Last Updated: October 13, 2026

Welcome to Rimjim, operated by Duke City Heat. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://rimjim.shop/) or purchase our sneakers and slip-on sneakers.

1. Information We Collect

To process your orders and provide a smooth shopping experience, we collect necessary personal details. This generally includes your name, billing address, shipping address, email address, phone number, and purchase history. We also gather standard technical data, such as your IP address and browser type, to keep our website running efficiently.

2. How We Use Your Data

The information we collect is used strictly for operational purposes. We rely on this data to fulfill your sneaker orders, send delivery updates, manage our 30-day return window, process exchanges, and provide reliable customer support.

3. Secure Payment Processing

We take payment security seriously. All online transactions are processed through encrypted, industry-compliant payment gateways. We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. We do not store or retain direct access to your full credit card numbers or banking credentials.

4. Shipping Partners

To ensure your orders arrive on time, we share essential delivery details—such as your name, shipping address, and phone number—with our authorized carriers. Depending on the shipment, we partner with FedEx, UPS, and USPS to handle deliveries.

5. No Data Selling

We respect your privacy. We do not sell, rent, lease, or trade your personal information to third-party data brokers, advertising networks, or outside marketing agencies.

6. Cookies and Website Functionality

Our store utilizes cookies to support basic website features, such as maintaining items in your shopping cart and facilitating a secure checkout process. We also use standard analytical cookies to help us understand how visitors navigate our store, allowing us to improve your overall experience.

7. Data Retention and Compliance

We hold onto your active order records and customer service inquiries as long as necessary to complete your purchase, handle potential returns, and provide ongoing support. We also retain certain transactional documents to fulfill standard US tax and legal reporting obligations.

8. Your Privacy Choices

You have the right to request access to the personal information we hold regarding your account. If you need to correct inaccurate details or wish to request the deletion of your data, you may reach out to us at any time.

9. Privacy Inquiries

If you have any questions regarding this policy or wish to exercise your privacy options, please contact our support team at support@rimjim.shop. We will review and respond to your request as promptly as possible.

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